Business Improvements Techniques Training at Dyson Technical Ceramics

Left to right: Andrew Dobson, Grant Scott, Ian Moore, Chris Ross, Gail Brown (Bishop Auckland College), Ken Peacock.

Business Improvements Techniques Training at Dyson Technical Ceramics

Following intensive training sessions at Dyson’s West Hunwick manufacturing site, five operators have completed their City and Guilds NVQ Level 2 diploma in Business Improvements Techniques.

The course was completed in August 2018 and comprised of 12 x 3-hour training room and operational exercises to improve the production process in the manufacture of Zirconia metering nozzles.

To complete this course, the five operators had to analyse every step in the production process that they had targeted for improvement. The team then had to place a value on the benefit of the improvement that they were proposing. This allowed the team to start implementing the improvements in the workplace which included, visual management, product positioning to improve the operator efficiency while manufacturing nozzles and operator training.

This Business Improvement Techniques training course was facilitated by Bishop Auckland College and was delivered by Gail Brown (Business Improvement Advisor).

On Thursday 8th November, the five employees were presented with certificates for the successful completion of the Business Improvement Techniques course.

The presentation was made by Dave Jordan (Operations Director) along with Natalie Davison-Terrenova (Principle of Bishop Auckland College), Julie Cook (Business development advisor) and Gail Brown (Business Improvement Advisor).

Richard Taylor (Managing Director of Dyson Technical Ceramics) commented that he was delighted with the enthusiasm and achievements gained by the five team members and very much hoped that this course would provide a catalyst for further development courses and operational development within the organisation. As a company, we very much want to promote personal development within our team as benefits are also gained by the organisation.

Natalie Davison-Terrenova (Principle of Bishop Auckland College) also commented on the level of commitment shown by Dyson’s management in providing the team with paid time during their working day to carry out the training and improvements. This approach was very encouraging and not always found in many larger companies.

Photo – BIT Award Ceremonoy Left to Right: Andrew Dobson, Grant Scott, Ian Moore, Chris Ross, Gail Brown (Bishop Auckland College) , Ken Peacock.

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